Q: How long is shipping?
A: Each rug is made by order so depending on demand it may take anywhere from 4 - 8 weeks. PLAN AHEAD! Thank you for your patience.
Q: Can I return/exchange my rug?
A: No returns or exchanges because each one is made by order. You do however have 24 hours to cancel your order from the moment you pay.
Q: How do I clean my rug?
A: You can use a vacuum on a low setting (please do so without any brush attachments as it may weaken the piece).
Q: Are the rugs pre-made?
A: No, each rug is made to order uniquely for you!
Q: Do you ship internationally?
Q: Will the rugs look exactly like the ones in the photos?
A: Each rug may vary slightly in size and shape. Actual colors may vary due to different monitors displaying colors differently.