FAQ

Q: Can I return/exchange my rug?

A: No returns or exchanges because each one is made by order. You do however have 24 hours to cancel your order from the moment you pay.

Q: How do I clean my rug?

A: You can use a vacuum on a low setting (please do so without any brush attachments as it may weaken the piece).

Q: Are the rugs pre-made?

A: No, each rug is made to order uniquely for you!

Q: Do you ship internationally?

A: Yes!

Q: Will the rugs look exactly like the ones in the photos?

A: Each rug may vary slightly in size and shape. Actual colors may vary due to different monitors displaying colors differently.

 

Tufting Gun

BUY

Tufting Frame

BUY

Tufting Cloth

BUY

Carving Scissors

BUY