FAQ
Q: Can I return/exchange my rug?
A: No returns or exchanges because each one is made by order. You do however have 24 hours to cancel your order from the moment you pay.
Q: How do I clean my rug?
A: You can use a vacuum on a low setting (please do so without any brush attachments as it may weaken the piece).
Q: Are the rugs pre-made?
A: No, each rug is made to order uniquely for you!
Q: Do you ship internationally?
A: Yes!
Q: Will the rugs look exactly like the ones in the photos?
A: Each rug may vary slightly in size and shape. Actual colors may vary due to different monitors displaying colors differently.
![](http://simjishop.com/cdn/shop/files/81rqbzfSwvL._AC_SL1500_1500x.jpg?v=1689090397)
Tufting Gun
BUY![](http://simjishop.com/cdn/shop/files/71k4LTv8d4L._AC_SL1500_1500x.jpg?v=1689191435)
Tufting Frame
BUY![](http://simjishop.com/cdn/shop/files/91f7eY6AdzL._AC_SL1500_1500x.jpg?v=1689047110)
Tufting Cloth
BUY![](http://simjishop.com/cdn/shop/files/716-yUEMriL._AC_SL1500_1500x.jpg?v=1689873341)